About BK One Learning
Who are we?
At BK One Learning, we are dedicated to revolutionizing corporate training through innovative and customized learning solutions. Our mission is to enable organizations to achieve their goals by enhancing workforce capabilities and fostering a culture of continuous learning. Founded in 2002 by Dr. Bikram Kumar Singh, a stalwart in learning and development for the global BPM Industry, the firm specializes in training and consulting solutions for the IT and Business Process Management (BPM/BPO) industries. BK One Learning is known for its high-performance business strategy and for focusing on improving client performance through specialized training interventions.
BK One Learning, Inc. is a prominent global player in Business Process Management (BPM) and Training Outsourcing. Based in Dallas, New York, and Gurugram, we operate in over 40 countries, including the USA, India, the UK, France, and many others across Asia, the Middle East, and Australia. The company is a leader in learning and development consulting and corporate training. We are among the fastest-growing providers of IT and BPM training solutions worldwide. Recognized as a Top 10 BPM training company by bpmindustry.com and selected to the Top 20 global training outsourcing watchlist for two years in a row by TrainingIndustry.Com, BK One offers a broad range of tailored services. Its solutions are customized to align with client goals, creating corporate licenses and in-house workshops tailored to each company's resources, market, customer base, and training requirements.
Our Comprehensive Services
BK One Proprietory Learning Systems & Training Models
We specialize in creating bespoke Face-to-Face, eLearning, and blended training programs tailored to your organization’s needs. Utilizing our award-winning ADDIE2™ agile instructional design framework, Bikram's Model of Intonation (BMI™), FASTVIA-LLC™ Evaluation, and Eddie's Voice Test (EVT™), we ensure that your evaluation needs and training content drive real change in learner performance.
Training, Consulting & Advisory Services
Led by Dr. Bikram Kumar Singh, a global icon in learning and development, our experts provide strategic consulting on change management and learning strategy, cross-cultural leadership training, setting up learning organizations and organizational learning, and CX improvement, helping organizations prepare their workforce for the successful implementation of new initiatives.
Advanced Systems Design & Learning Technologies
We enhance the learner experience by integrating cutting-edge learning and educational technologies and intuitive design into our Learning Management Systems, ensuring engaging and effective training solutions. Combined with our proprietory research-based evaluation methodologies, we are able to generate and produce consistently positive outcomes.
Organizational Learning & Development Partnership
As your strategic L&D partner, we guide you away from one-size-fits-all solutions to highly customized training environments that engage and inspire your employees. Our expertise in organizational learning and creating learning organizations across more than 75 percent of the Fortune 500 companies worldwide is well established.
Talent Augmentation
Our staffing solutions place qualified instructional designers and L&D specialists within your organization, enabling you to scale your training efforts quickly and effectively. Whether it is ramping up your New Hire Training requirement across or training employees on performance improvement, BK One does it all!
Continuous Improvement
We support large-scale initiatives, including employee onboarding, leadership development, CSat and NPS improvement training, sales enablement, business communications training, business writing training, accent neutralization and cross-cultural training, compliance training, and upskilling, ensuring your workforce is ready for the future.
Globally Respected Train the Trainer Certification
(PRO-T™).
Created by Dr. Bikram Kumar Singh, the Chief Learning Officer of the Year award recipient, the highly acclaimed BK ONE® PRO-T™ training program has impacted over 10,000 professionals worldwide, enabling them to become successful training leaders in their organizations and consulting firms across more than 50 countries. The program aims to help trainers meet global standards in professional training, consulting, and learning analytics skills. Carefully developed by Dr. Singh and his team, PRO-T™ is based on extensive research and insights gathered over the years about what leads to success in the Training Industry.
End-to-End BPM and BPO Learning & Performance Systems
Using advanced, research-based learning methods, our training solutions begin even before an agent is hired. From Near-Hire Training to New-Hire Training, we incorporate Mezirow's Transformative Learning during onboarding and Kolb & Boyd's Experiential Learning Approach through the nesting phase until agents become live operators. We also utilize Lave & Wenger's Communities of Practice to promote the sharing of best practices, which helps achieve sustainable CX, CSAT, and other KPIs based on a strong training foundation. In conjunction with our proprietary training systems and models, we provide comprehensive, system-driven solutions for BPM and BPO companies that manage and serve international customers.
Through innovative design and strategic consulting, we help companies navigate their L&D journey with confidence, ensuring that training is effective and aligned with business objectives. Dr. Bikram Kumar Singh's vision guides BK One's mission. By asking "What if?", he aimed to revolutionize training through energizing employees, fostering engaging team experiences, and achieving vital organizational results. His goal to "change the world of training" has helped BK One work with over 350 Fortune 500 clients and train more than 200,000 professionals worldwide, establishing it as a leader in the industry.
Client Testimonials
"We partnered with BK One Learning to upskill our entire BPO training faculty, and the results have been exceptional. Their professional training program, PRO-T, didn't just provide a curriculum; it shifted our trainers' mindset from content delivery to performance-based facilitation. The precision, relevance, and pedagogical expertise shown by Dr. Bikram Kumar Singh and his team have set a newbenchmarkfor how we deliver our people. If you are looking to scale excellence across a large-scale L&D organization, this is the team to call."
Jason Oliver
Vice President,
AT&T
"Bikram is an absolute pleasure to work with. His command and commitment to performance delivery on CSAT is commendable. People turn around their performance when trained/coached by him. Bikram has been a true partner to deliver exceptional CSAT to my clients!"
Aankur Kumar Gupta
Managing Director,
Accenture
" An absolute game-changer for our L&D organization. Dr. Bikram Kumar Singh and his team of exceptional L&D experts trained our entire team of trainers with a level of professionalism and insight that is rare in the industry. They took time to understand JP Morgan's unique culture and delivered a program, PRO-T, that was immediately actionable. Highly recommended for any enterprise looking to upskill their training function."
Chrystyl Murray
Vice President,
JP Morgan Chase & Co.
"As the SVP of HR, I look for partners who understand the complexity of a workforce as diverse and expansive as Google. BK One Learning delivered a comprehensive program that addressed the specific challenges our trainers face in the field. Since completion of the PRO-T train the trainer program, we have seen a measurable uptick in engagement scores and a more consistent application of instructional design principles across our global departments. Their facilitators, led by their CEO Dr. Bikram Kumar Singh, are world-class, and their methodology is both rigorous and adaptable. They have truly empowered our team to lead the next generation of Google-Alphabet talent.
Fiona Cicconi
Chief Peple Officer and SVP,
Google-Alphabet
"I can easily say that Bikram is the best trainer I have ever worked with. The best thing about him is the engagement he creates with attendees and the unbelievable amount of learning people can grasp from his training sessions. I strongly feel, and most of my batchmates who attended BK One Learning’s sessions agreed, that their two-week training made a remarkable difference in not only knowledge and learning but also in the confidence level of trainees. Every day, while coming out of the training class, we felt we now know so much more about communicating effectively. I would highly recommend Bikram and BK One Learning to any organization!"
Amit Babbar
India Site Lead, Roblox
A Partial List of Our Clients
